Shipping policy

 

At Ramzzz, we take great care in crafting and delivering your custom-made rugs. Please review our shipping policy carefully before placing an order.

1. Processing & Shipping Time
1.1. Orders typically take 4 weeks to be processed and shipped.
1.2. Shipping times may be delayed due to weather conditions, high shipping volumes, or customs processing delays.

2. Lost or Delayed Packages
2.1. Once your order has been handed over to the shipping carrier, Ramzzz is no longer responsible for delivery times.
2.2. If a package is lost or delayed due to the shipping carrier’s fault, we will work with them to investigate the issue and seek a resolution.
2.3. Ramzzz is not responsible for refunds or compensation for lost, delayed, or mishandled packages. Any potential refund or resolution will be determined solely by the shipping carrier’s policies.

3. Shipping Costs & Customs Fees
3.1. Shipping costs are calculated at checkout based on your location.
3.2. International orders may be subject to customs fees, import duties, or other charges based on your country’s regulations. Ramzzz is not responsible for these additional costs.

4. Incorrect Shipping Information
4.1. It is the customer’s responsibility to provide accurate shipping details at checkout.
4.2. Ramzzz is not responsible for lost or misdelivered packages due to incorrect addresses entered by the customer.

5. Damaged Packages
5.1. If your package arrives damaged, please contact us within 48 hours of delivery.
5.2. You must provide clear photos of the package and the rug for us to assess the issue.
5.3. All claims for damaged packages will be handled through the shipping carrier. Any resolution, including refunds or replacements, will be determined solely by the shipping carrier's policies. Ramzzz is not responsible for issuing refunds or compensation.

For any shipping-related inquiries, please contact our support team.