Refund policy

At Ramzzz, we’re committed to delivering custom-designed rugs crafted with care and precision. Since every rug is made to order, we have a clear policy to ensure you’re fully informed. Please read the following carefully:

Final Sale Policy: All sales are final. Due to the custom-made nature of each rug, we do not offer refunds or exchanges once an order is confirmed.

Order Accuracy: It’s important that you review all order details designs, sizes, and customization options before confirming your purchase. This ensures everything is exactly as you want it before we start crafting your unique rug.

Exceptions to the Policy: In the rare event of an error made by Ramzzz during the manufacturing or shipping process, we may consider exceptions. If such an issue arises, please contact our customer service team, and we’ll work to resolve it.

Lost or Delayed Packages: Once your order has been shipped, responsibility for the package is transferred to the shipping carrier. If a package is lost due to the shipping company’s fault, we will work with them to investigate the issue. Any potential refunds or resolutions will be subject to the shipping company's policies and final decision

By completing your purchase, you acknowledge that you have read and understood this policy.

If you have any questions or need further clarification, please feel free to contact us.